Text by : Alexis Gizikis – Project Manager – European Emergency Number Association – EENA112
In previous blog posts, we have described the scope of the emergency alerting service in the WAOW Tool, the importance of precise location information for emergency services and the use of medical data in emergency calls. In this post, we present the breakdown of the E112 service followed in all research and development work within WorkingAge.
Following the findings in the state-of-the-art analysis, it is clear that several apps, connected devices and systems look at how they can integrate emergency communications in their feature sets. These features aim to make emergency calling available within the apps that people regularly use and provide emergency responders with data already collected and available in the apps. The E112 service of the WAOW Tool will follow a similar approach and reuse data already collected by the tool from its sensors, in order to enable an improvement to the emergency response needed by the WorkingAge user.
The E112 service aims to trigger an emergency call when an alert is raised and provide emergency services with the necessary data by following the Pan European Mobile Emergency Application Architecture (PEMEA). The implementation of the service is broken down in 3 tasks:
- Trigger of the emergency alert (can be triggered manually by user using the emergency button available in the app or automatically by the Decision Support System).
- Initiation of the emergency call (a voice emergency call from a mobile phone, identical to the call when the user dials 112).
- Sending data to the emergency services using PEMEA (An emergency data message is sent, containing caller information, location information and medical data).