Text by: Valentin Barreau – Project Manager – TELESPAZIO FRANCE
In addition to a rich set of features helping the WorkingAge user in his everyday working life, TELESPAZIO is developing in collaboration with EENA an emergency alert service for the WorkingAge tool. Based on the health condition detected by the WA sensors, the emergency alert service, also called “E112 service” in WorkingAge (WA), can trigger an E112 call when an alert is raised.
The implementation of the E112 service of WorkingAge follows a standardised protocol called PEMEA to send useful data to emergency services in parallel of the call. The Pan European Emergency Application (PEMEA) is a communication framework defined by ETSI (TS 103 478) that provides a solution for the interconnection of emergency applications.
The PEMEA1 standard architecture identifies the different functional entities of the PEMEA network, their responsibilities, and the necessary interface reference points to support emergency communications. This allow apps, such as the WorkingAge application and more specifically its E112 service, to roam anywhere in Europe and potentially around the world.
PEMEA architecture and communication protocols ensure that PEMEA is GDPR compliant2. Therefore, the E112 service of WorkingAge, which is strictly following the PEMEA protocol, also follows GDPR rules. A new WA user can thus decide to activate or not the E112 service in the WorkingAge application after receiving a warning about the information that will be transmitted to the emergency centre in case of activation of the service.
The E112 service, in addition to triggering a call to 112, will transmit caller’s data to the emergency centre, such as the caller position and medical information. The automatic transmission of this information will speed-up the emergency response and therefore make it more effective.
In case the service has been activated by the user, the E112 service call flow would follow the following steps:
- The WA tool detects a health-related anomaly thanks to its sensors monitoring the user
- An alarm is triggered to alert the user and propose him a call to 112.
- If the user accept to call 112, the 112 call is triggered to the emergency service.
- In parallel, the user health data is sent to the emergency centre through PEMEA.
- The emergency centre will link the 112 call to the health status received from PEMEA and will then dispatch a vehicle to the caller’s location.
Eventually, the WorkingAge tool, with the help of PEMEA, will help save WA users life in case of emergency!
1 : https://eena.org/document/pemea-project-phase-ii-report
2 : https://eena.org/document/pemea-gdpr-conformance-statement